What is it?
WhatsApp Flows are automated, interactive forms that utilize UI components like buttons, rich text, and carousels. They provide a dynamic, visually rich experience for customers, ideal for customer support, marketing, and order management via WhatsApp.
Key features:
Rich text formatting: Use bold, italic text, and lists to make messages more visually appealing and easier to read.
Choice buttons & quick replies: Provide customers with simple choices through buttons and quick replies, eliminating the need for typing.
Carrousels & images: Display product photos, offers, and options in a scrollable carousel for a visually engaging experience.
Automated decision paths: Set up automatic follow-up actions based on customer choices, ensuring seamless and efficient interactions.
Secure data transfer: WhatsApp Flows offer a secure way of receiving information, ensuring sensitive data is only visible to the right people. All communication remains private and protected.
Integrations with other sotware: Since the results can be validated and structured, they can be easily shared with other software systems and tools.
Extra security: Further protect your data with enhanced security options, such as encryption and access personalization, for the highest level of safety.
User-friendly UX: Extremely easy to use, with an intuitive interface that provides a familiar experience while remaining fresh and modern.
Benefits for your business:
Improved customer interaction: Make conversations visual and interactive, allowing customers to navigate more quickly and efficiently.
Efficiency through automation: Manage multiple conversations at once, without manual intervention.
Increased customer satisfaction: Customers experience faster responses and personalized communication.
Secure and reliable: Data stays protected with encryption and control over who has access to sensitive information.
Perfect for:
Order confirmations & updates
Marketing campaigns
Customer service & FAQs
Product recommendations
Sensitive data processing with extra security
Did you know?
WhatsApp Flows can easily integrate with your existing systems via API integrations for even more automation and personalization, while keeping your data safe.
Want to go even further?
Learn more about Data-Exchange, which allows you to retrieve real-time data from various software tools and use it for dynamic customer interactions within WhatsApp. For example, retrieve product availability, booking data, or customer-specific information directly and offer a personalized experience.
Request more information
Or start now with WhatsApp Flows and elevate your customer service and marketing, with the assurance of a secure and user-friendly experience!
Take the next step!
Ready to take your WhatsApp Business to the next level?
We build your WhatsApp Business so you can focus on growth and customer satisfaction.
