Returns?
Just handle it with WhatsApp.
No more hassle with complicated forms, lost return labels, or endless emails. With WhatsApp Returns, you can manage everything in one app.
Do you recognize this? The frustrations of returns.
Imagine this: You just ordered something. It turns out it’s not exactly what you expected, so you want to return it. But then the hassle begins…
- You search for a return form on the website. It takes ages…
- You have to log in. Forgot your password? Great.
- Waiting… for a return label in your email. And oh, where was that email again?
- Printing. Lost the label. More hassle.
And while you had that package ready, the return time has passed and you are too late to take it to a delivery point.
These are the annoyances of every online shopper. But here comes Rabbit to the rescue.

What if you could make returns super simple?
Imagine this:
Your customer wants to return a product. No hassle with logging in or printing. No lost emails with return labels. Everything simply via WhatsApp.
Enter WhatsApp Returns by Rabbit:
With a scan of the QR code, your customer instantly starts a conversation on WhatsApp, where everything is automatically handled: from return label to refund confirmation. No extra steps, no noise, no fuss. Just a smooth process that makes your customer happy.
How does it work?
But Rabbit goes further
– more than just returns
Where most return systems stop at the label, Rabbit takes it a step further. By connecting with your ERP or CRM system, you can manage the entire return experience in a single WhatsApp conversation. And that opens doors:
- Immediately confirm that the refund is processed: Once the return is handled, your customer automatically receives a message about the refund. No endless waiting, just clarity.
- Send a personalized discount code: Want to keep that customer? Give them a discount code for their next purchase, all from the same chat.
- Learn from your returns: Connect with your CRM and discover why products are being returned, allowing you to improve your offerings and keep customers satisfied.


What does it offer for you as a business owner?
Less work for your customer service
With the automated process, you’ll have fewer phone calls and emails. More time for what really matters.
Direct customer interaction
Whether you’re handling a return or answering a question, you have a direct channel with your customer on WhatsApp. Simple and powerful.
Increased customer satisfaction
A seamless return experience ensures customers come back faster. And that discount code definitely helps too.
What does it offer for your customer?
Super fast and simple
No login forms, no emails, no printer. Just WhatsApp.
Always up-to-date
They receive all updates via WhatsApp, from return status to refunds.
Personal contact
You’re just one message away from your customer if you want to help. No more intermediaries.
Eco-friendly
No paper, no printer. Just digital.

What do our customers say?

Maaike,
E-commerce manager
“Before we used Rabbit, the return process was a mess. Now everything runs smoothly via WhatsApp, and we receive fewer questions from customers. Win-win.”

Dennis,
Owner online clothing store
“The best part? We can now send a personal thank-you note and discount code immediately after the refund. Customers are excited and return faster.”
Frequently Asked Questions
What does WhatsApp Returns cost?
It’s free to use through the Sendcloud App Store. No hidden fees.
Is customer data safe?
Absolutely. Rabbit is fully compliant with GDPR and protects customer data with end-to-end encryption.
Can I send personal messages via WhatsApp?
Yes! You can send a message directly from the chat, from updates about returns to discounts and thank yous.
What if my customer loses the return label?
They can always find it back in their WhatsApp chat. No worries.
How do you get started?
Go to the Sendcloud App Store
Search for Rabbit Returns | WhatsApp Returns by Rabbit and install the app.


Connect with your ERP- and CRM-system
Follow the simple steps to connect everything seamlessly.
Start processing returns
Your return process will now be automatically handled through WhatsApp. Less hassle, more satisfied customers.

Special
Sendcloud WhatsApp Returns
A special package for Sendcloud customers who have activated WhatsApp Returns. Ideal for monitoring conversations and using templates.
Returns are not the end of the world – with Rabbit, we turn it into a great experience.
From return to refund, everything in one conversation.

Ready, Set, Go
Ready to completely transform your return process?
Try WhatsApp Returns by Rabbit today and discover how easy it is to manage your returns.