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Make returns & repairs easy

Nothing is more frustrating than a product that doesn’t work and the endless administrative hassle to get it repaired. But that ends now. With WhatsApp RMA by Rabbit, you can easily manage both returns and repairs – all in just a few quick messages. Fast, simple, and hassle-free.

WhatsApp for RMA and repairs

Wait, what? Everything via WhatsApp? Yes, really! It’s not just about return authorization. WhatsApp RMA by Rabbit ensures that the entire repair process runs smoothly. What does that mean? Immediate action from the first contact.

  • Warranty check? Done in seconds.
  • Repair request? Sent straight to the technical team.
  • Problem analysis? Let your customers quickly send a video or photo so you know exactly what’s going on.

Our system keeps you in control of the process. We connect everything to your CRM, ERP, and repair systems. So, while your customer is chatting in WhatsApp, everything is automatically routed to the right departments behind the scenes.

Fast repairs, happy customers

Nobody likes waiting, especially not for repairs. Rabbit’s WhatsApp RMA changes the game. As soon as the customer reaches out, the process is set in motion. From warranty checks to replacements or repairs – everything gets handled right away. You know exactly where things stand, and so does your customer.

Instant diagnosis

Photos or videos from customers quickly clarify the issue. Your technical team knows exactly what to do.

Direct to the repair center

Once approved, the product is shipped straight for repair or replacement.

Real-time updates

Keep your customers in the loop with live status updates on their repair. No one’s left wondering what’s happening. Everyone’s happy.

With this approach, your customer service will stand out for its speed and efficiency. Your customers get the help they need, you maintain control, and everything runs much more smoothly.

1. Welcome message

after scanning a QR code, the customer receives a ‘Welcome message’. In this ‘Welcome message’ the customer is given a number of options to choose from.

2. Return Request

When the customer chooses option 1, a return request starts. The customer receives a number of questions. When the flow is submitted, the return request can be processed immediately.

3. Repair Request

When the customer chooses option 2, a repair request starts. The customer receives a number of questions. When the flow is submitted, the repair request can be processed immediately.

4. Status of my RMA

When the customer chooses option 3, a flow starts to request the status of an RMA. A simple question and the status can be looked up.

Stop wasting time

– start smart RMA management!

Why make it complicated when it can be easy? With Rabbit’s WhatsApp RMA, you can manage both returns and repairs in one simple system. Fast, customer-friendly, and fully integrated with your existing tools.

  • Get started today And see how easy it is to manage your returns and repairs.
  • Contact us now And discover how straightforward managing returns and repairs can be!
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