Setting welcome messages
In Rabbit Messenger, you can easily set up a welcome message. This is an automatic message that customers receive when they message your company for the very first time via WhatsApp. This makes a professional first impression and helps your customers immediately.
You can choose from:
-
- A preset template that you can easily select.
- Your own text that you can fully customize to your preferences.
Instructions
- Go to Settings in Rabbit Messenger.
- Select “Organization”.
- Turn the slider to send a welcome message to “on”.
- Select “Use template” or “Create your own message”.
- Depending on your choice, select a template or compose your own message.
- Click “Save”.
Please note: Only sent on the very first message from a new contact, not on new sessions or messages from the same contact.