Rabbit Messenger’s Call2Chat Integration
With the Call2Chat integration, you connect Rabbit Messenger to your phone system. This smart integration ensures that customers calling from a mobile number can be automatically redirected to WhatsApp, reducing the burden on your phone availability.
How does it work?
When someone calls your company from a mobile number, the phone system automatically recognizes this. Instead of the standard menu, the caller receives a customized menu that offers options such as:
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- “Would you like to contact us via WhatsApp?”
If the customer chooses this option, a WhatsApp template is automatically sent via Rabbit Messenger. This allows the conversation to continue via WhatsApp instead of by phone—convenient, efficient, and customer-friendly.
Benefits of Call2Chat
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- Less phone congestion.
- Faster handling of inquiries via WhatsApp.
- Improved customer experience through direct communication via the customer’s preferred channel.
- Ideal for mobile callers who prefer WhatsApp to calling.
Supported PBXs
The integration works with popular telephone systems, such as:
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- 3CX
- Xelion
- Bonnie
- …and many more!
Request an integration?
Then contact Rabbit Support. They will take care of the integration, provide the correct settings, and ensure that your telephony environment is optimally integrated with Rabbit Messenger.
With Call2Chat, you give your customers the choice and your team the freedom.