Connect WhatsApp Returns by Rabbit to Sendcloud

Pair sendcloud with Rabbit Messenger to activate WhatsApp Returns.

Instructions

1. Connect sendcloud

  1. Go to sendcloud.com.
  2. Log in.
  3. Go to “settings” and click on “integrations”.
    1. Search for “Sendcloud API” and click “Connect”.
  4. Under name, enter “Rabbit Messenger”.
  5. Check “Webhook Feedback Enabled”.
  6. Enter at “Webhook URL: https://webhook-test.com/75544fe3e412c55c06d8f468aceeb91f”.
  7. Click “Save”.

registration
registration
registration

 

2. Share API data

  1. Share to Rabbit the “Public key” and “Secret key”.
    1. This can be done by messaging it to +31 (0)85 486 8846.
    2. Or email support@rabbit.nl.
Please note: By default, all returns require approval. If you want to automate this, use rules.


3. Set rules (optional)

  1. Go to “returns” and click on “return rules”.
  2. Click on “New return rule”.
  3. Under conditions, turn on “Match ANY of the conditions of this rule”.
    1. For example: If “From country” “is” “Netherlands”.
  4. Under actions then set to “No approval required for this return requested”.
  5. Click “Save return rule”.

registration
registration